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General Bonus Terms and Conditions

  1. The Promotion is promoted, operated and hosted at williamhill.com (the “Website”) and [mobile.williamhill.com/casino#!/] by WHG (International) Limited (“William Hill”) a limited company registered in and operating from Gibraltar. It is a condition on entry of the Promotion that these terms and conditions (“Terms and Conditions”) together with the terms and conditions of the Website (“Website Terms and Conditions”) (together referred to as the “Promotion Terms”) are accepted and by entering into the Promotion the entrant agrees to abide by the Promotion Terms. In the case of any discrepancy between these Terms and Conditions and the Website terms and conditions, these Terms and Conditions shall prevail.
  2. If you’ve been informed of concessions removal from William Hill, then you won’t qualify for the promotion.
  3. William Hill reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such a review, it appears that player is participating in strategies that William Hill in its sole discretion deems to be abusive, William Hill reserves the right to revoke the entitlement of such a player to the promotion.
  4. The casino has the right to refuse or withhold a bonus or winnings in the event of funds being cancelled or denied by any payment service.
  5. Furthermore, if upon such review, the players' practices have been deemed to be "Promotion Abuse", William Hill has the right to take the following actions, at its sole discretion, against such abusers:
    1. All winnings on any account/s opened will be null and void and all cash-ins will be cancelled where play has been deemed abusive.
    2. Abusing player accounts may be terminated immediately.
    3. Players found to be abusing promotions may be barred from receiving further promotional offers at the Casino.
    4. In the event of any decision or dispute regarding the validity of any entry, the eligibility of any entrant and the eligibility for the Promotion, the decision of William Hill will be final.
    5. These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of England and subject to the non-exclusive jurisdiction of the courts of England and Wales.
    6. William Hill views gambling as a legitimate pastime for responsible adults. If you wish to do so, you may set limits on the amount you may deposit in your account. Please contact casino@willhill.com for more information.
  6. If you make a withdrawal before having reached the minimum wagering requirements, your bonus and winnings will be void.
  7. William Hill Casino has found it necessary to exclude some players from receiving bonuses and define these as 'exceptional groups', as listed below
    1. Players depositing with £ and who are not from the United Kingdom, Gibraltar, or Isle of Man.
    2. Players depositing with US$/€/C$ and who are from the United Kingdom or Isle of Man.
    3. Players depositing with € who are from Canada.
    4. Players who are from the following countries - South Korea, China, Macau or Brazil - regardless of the currency the player chooses to use in their casino account.
  8. All payments will be made into your William Hill Account subject (where relevant) to all necessary account opening formalities being completed.
  9. Prizes are non-transferable [and cannot be converted to cash].
  10. Winners may be required to take part in publicity and by entering the Promotion, entrants agree that William Hill (or any third party nominated by William Hill) may use the entrant’s name, voice, likeness and image, area/region or residence and their comments relating to the prizes (described above) and Promotion experience for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being due or paid.
  11. Only one (1) prize, or, as relevant. bonus and/or free bet will be awarded per person, family, household, address (postal or IP), email and PC (if you are using a shared PC, for example workplace or public libraries only one person per computer and/or IP address will receive the prize (or, as relevant bonus and/or free bet).
  12. Where any of the Promotion Terms are breached or there is any evidence of a series of bets placed by a player or group of players, which, due to a bonus, enhanced payments, free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, we reserve the right to reclaim any bonus element of such offers and either settle bets at the correct odds, void any free bets, or void any bet funded by the bonus. In addition, we reserve the right to levy an administration charge on the player up to the value of the bonus, free bet or additional payment to cover our reasonable administrative costs in respect of any such action that we take. We further reserve the right to ask any player to provide us with sufficient documentation to be satisfied as to the customer's identity prior to us crediting any bonus, free bet or offer to their account.
  13. Promotions are only open to people aged 18 or over and who have been verified as being over the age of 18 and completed all account verification procedures to qualify for any prize. It shall be the responsibility of entrants to make their own enquiries as to whether such activity is permissible in their own jurisdiction. Each entrant should ensure that he or she would be acting legally in that jurisdiction in entering the Promotion. Additional verification of identity may be required or requested at any time.
  14. William Hill shall not be liable for technical, hardware or software failures of any kind or lost or unavailable network conditions which may limit or prohibit the ability to enter or participate in the Promotion. William Hill shall not be liable for damage, or loss or injury resulting from entry to the Promotion, failure to win, acceptance or use of any prize, but nothing in these Terms and Conditions shall operate to exclude liability for any fraud on the part of William Hill or death or personal injury resulting from William Hill's own negligence.
  15. William Hill and/or its authorized agents may, in their sole discretion, limit the eligibility of customers or any one customer to participate in the Promotion, and restrict the eligibility of any group or category of customers to participate in the Promotion.
  16. William Hill reserves the right to amend or cancel any Promotion or amend these Terms and Conditions:
    1. without notice if the change or cancellation is a result of any legal or regulatory change; or
    2. for any other valid reason by giving you notice in advance of the change, unless the change is in your favor (including, making the Promotion Terms fairer to you or easier to understand), in which case we will not tell you of the change. We may also offer an equivalent prize, bonus or free bet to the one referred to in any Promotion without telling you.
    3. it is the responsibility of the player to periodically check here for changes and updates
  17. William Hill and/or its authorized agents shall not be liable for any damages, loss, or injury howsoever arising as a result of any cancellation or amendment to the Promotion and/or these Terms and Conditions in accordance with clause 13 above.
  18. The general Terms and Conditions of williamhill.com apply.

General Promotion Terms

  1. If you are currently receiving bonuses and do not wish to accept this bonus, BEFORE depositing you must contact one of our Customer Service Advisors via the chat functionality within the casino and ask them to remove the bonus from your account, this will opt you out of ALL future bonuses. If you are not currently receiving bonuses, you can request this bonus by contacting one of our Customer Services Team via the Chat functionality within the software once you have completed your deposit. If you wish to be included in our email distribution list for promotions, please mention it to our customer service representative. This will enable us to inform you of all our offers from that point on. You can opt-in or opt-out of bonuses at any time by contacting one of our Customer Services Team via the chat functionality within the casino.
  2. The Promotion applies to casino play only
  3. By canceling a bonus prior to completing the wagering requirements, a player acknowledges that this action will forfeit any pending winnings accrued. Cancelled bonuses and winnings cannot be refunded.
  4. For the benefit of the player, any amount deposited above the maximum amount on which a bonus is awarded will not be subject to any wagering requirement prior to withdrawal.
  5. Some bonuses are non-redeemable, these bonuses are issued for wagering purposes only. Once the wagering for such bonuses is completed, the winnings accrued from these bonuses will be transferred to the main balance and the bonus will remain in your casino account. The bonus can still be used to continue playing.
  6. Unless otherwise stated in supplementary terms and conditions, any promotion offered is valid for a period of 7 days from the date of offer unless otherwise stated in the specific promotion.
  7. In the event of an unpaid claimed promotion you have up to 7 days after the promotion is over to contact us and claim. The casino is not responsible for promotion payments after that.
  8. When receiving a bonus, the player will first play with their deposits (or funds allocated to a bonus) and winnings,, and only then will the player play with the bonus offered by the casino.
  9. Unless otherwise stated each bonus cannot be combined with any other offers or promotions offered by William Hill Casino. For example, only one bonus will be credited per deposit in the case of deposit match bonuses.
  10. If you trigger any other promotional bonus while another is still active, the bonuses will queue in your bonus balance. All your active bonuses will be shown in your casino balance, however all wagering on eligible games will count towards the requirements of the first bonus you accepted
  11. Wagering requirements for bonuses will apply to an account from the time a bonus is accepted and/or applied to an account( or will start when the player completes the wagering requirements of any bonus previously credited)
  12. Bonuses carry wagering requirements, Stakes from all games in the William Hill Casino will count towards the qualifying criteria however certain games, including Roulette and Blackjack, have lower weighting than others
    Game Category Stake % Contribution Example for Wagering a CA$10 Bonus with 10x Requirements
    Slots (all varieties) (excluding Football Rules, Wild Gambler and Wild Gambler 2: Arctic Adventure, these games will count as 25% contribution) 100% CA$100
    Scratch Cards 100% CA$100
    Pai Gow (all varieties), Red Dog, Let It Ride 25% CA$400
    Casino Hold'em (all varieties) 25% CA$400
    Roulette (all varieties including Wild Vikings) *0-50% Depends on Wagers made, refer to table below
    Baccarat (all varieties) 20% CA$500
    Blackjack (all varieties excluding Blackjack Switch & Pontoon) 20% CA$500
    Stravaganza 20% CA$500
    Craps (all varieties), Sic Bo (all varieties) 20% CA$500
    Video Poker (all varieties) 5% CA$2,000
    Multi-spin video slots 20% CA$500
    Blackjack Switch , Pontoon (all varieties) 5% CA$2,000
    Casino War 5% CA$2,000
    Lucky Wheel (Spin a Win) 5% CA$2,000
    All double options on slots Video Poker (all varieties) 0% N/A
    1. The wagering coefficient in European Roulette, French Roulette, NewAR Roulette, Premium American Roulette, Premium European Roulette, Premium French Roulette, Premium Roulette Pro, Roulette Pro, Live VIP Roulette, Live French Roulette, Roulette Live games allows players to play through their wager requirement with better conditions and control according to their Contribution bet.
    2. Roulette Games Bets have been divided to three categories: Low, Medium and High according to table coverage. Stakes from Roulette Games will count towards the qualifying criteria:
    3. All Roulette Games Table coverage percent: Stake % Contribution
      Low Table Coverage Bet: 0-25 % 50%
      Medium Table Coverage Bet: 26-48 % 25%
      High Table Coverage Bet: 49-100 % 0%
    4. Low table coverage bet of CA$100 in Roulette will be calculated as CA$50 for wagering requirements.
    5. Medium table coverage bet of CA$100 in Roulette will be calculated as CA$25 for wagering requirements.
    6. High table coverage bet of CA$100 in Roulette will be calculated as CA$0 for wagering requirements.
    7. A bet of CA$100 in Blackjack will be calculated as CA$20 for wagering requirements.

Sign up Bonuses Additional Terms and conditions

  1. These promotions are only open to first-time customers who open and register a real-money account during the promotion period. Existing holders of real-money accounts with us are not eligible to participate.
  2. Unless stated otherwise in supplementary terms and conditions  and subject to clause 4 below,  in order to qualify to withdraw  your winnings, you must have completed  a minimum of 15 bets, during the promotion (subject at all times to the maximum amount permitted to be withdrawn in accordance with clause 6 below). If you fail to meet this requirement, all winnings will be null and void.
  3. Unless stated otherwise in supplementary terms and conditions and, the minimum wagering requirements for a sign-up bonus are 50 times the bonus amount. This means that you will have to wager at least this amount in order to be eligible to withdraw any of your winnings. If you fail to meet this requirement, all winnings will be null and void.
  4. Stakes from all games in the William Hill Casino will count towards the qualifying criteria, however certain games, including Roulette and Blackjack, have lower weighting than others. This is detailed in point #8 in the general Promotions terms section above.
  5. A player may make only one withdrawal of any winnings earned using a free sign-up bonus, and this withdrawal is limited to a maximum amount of £/€/$ 25. Any remaining winnings will be deleted from the player's account, upon making this one-time withdrawal request up to such maximum amount.
  6. Please note that all free sign-up bonuses are non-redeemable (as detailed in point # 5 in the general promotions terms section).
  7. Terms & Conditions concerning all bonuses are in addition to the General Terms & Conditions of William Hill Casino.
  8. All other Casino Terms and Conditions apply.

First Deposit bonuses

  1. There are 2 first deposit bonuses available for our customers at William Hill Casino which are mutually exclusive.
  2. A Player can choose to receive a bonus automatically or allocate funds towards their bonus. If a player prefers to use the welcome offer that is automatic, they must make a deposit via the casino cashier. Making a first deposit via any other area of William Hill will not trigger the automatic bonus.
  3. A player can chose to allocate funds to a bonus. If a player prefers this option, they must visit the promotions page, click on the promotion they wish to receive and allocate funds to this bonus.

Buy–In bonuses (where funds are allocated towards a bonus)

  1. These promotions are only open to first-time customers who open and register a real-money account during the promotion period. Existing holders of real-money accounts with us are not eligible to participate.
  2. Unless stated otherwise in supplementary terms and conditions  and subject to clause 4 below,  in order to qualify to withdraw  your winnings, you must have completed  a minimum of 15 bets, during the promotion (subject at all times to the maximum amount permitted to be withdrawn in accordance with clause 6 below). If you fail to meet this requirement, all winnings will be null and void.
  3. Unless stated otherwise in supplementary terms and conditions and, the minimum wagering requirements for a sign-up bonus are 50 times the bonus amount. This means that you will have to wager at least this amount in order to be eligible to withdraw any of your winnings. If you fail to meet this requirement, all winnings will be null and void.
  4. Stakes from all games in the William Hill Casino will count towards the qualifying criteria, however certain games, including Roulette and Blackjack, have lower weighting than others. This is detailed in point #8 in the general Promotions terms section above.
  5. A player may make only one withdrawal of any winnings earned using a free sign-up bonus, and this withdrawal is limited to a maximum amount of £/€/$ 25. Any remaining winnings will be deleted from the player's account, upon making this one-time withdrawal request up to such maximum amount.
  6. Please note that all free sign-up bonuses are non-redeemable (as detailed in point # 5 in the general promotions terms section).
  7. Terms & Conditions concerning all bonuses are in addition to the General Terms & Conditions of William Hill Casino.
  8. All other Casino and Terms Conditions apply.

After Wager bonuses

  1. In order to participate in an after wager bonus (where players bet first according the specific bonus requirements and get the bonus after), players must visit he promotions page and click on opt in.
  2. Wagers made on the same day before the players have opted in will not count towards the wagering requirements.
  3. In order to receive an after wager bonus ( where there are wagering requirements to meet before the bonus is released in your account )
  4. Unless otherwise stated in supplemental terms and conditions, a player must wager 35X the amount of the bonus prior to receiving the bonus
  5. Stakes from all games in the William Hill Casino will count towards the qualifying criteria however certain games, including Roulette and Blackjack, have lower weighting than others ( same weights as described in point # 11 of the  General Promotions terms section.